Requests at the right moment
When a sale, appointment or job is marked as done in your CRM, store or calendar, an n8n workflow sends the request by email, SMS or WhatsApp with a direct link to your profile, plus a single reminder.
Nexura Digital service
Online reputation with more genuine reviews and replies in your voice
We automate review requests after every sale or service and help you answer all of them without losing the way you talk.
We build a system that asks your real customers for a review at the right moment and drafts replies in your voice for Google and other platforms. It's for businesses where online reviews weigh on buying decisions and that want more genuine reviews, with no tricks. You start with a 7-day trial built around a first workflow.
What we automate
Replies in your voice
Using a tone guide we define with you, AI drafts a reply to every new review. Simple positive ones can be published automatically if you choose; negative or sensitive ones always go through a person.
Alerts and recurring themes
An instant alert for every one- or two-star review and a monthly summary of what customers mention most: turnaround, service, price or quality.
The rules we follow
We work within the policies of Google and every other platform, because a reputation you can't defend is worthless.
What we never do
- Fake, bought or staff-written reviews
- Discounts, gifts or giveaways in exchange for reviews
- Offering anything to get a negative review changed or removed
- Asking only the customers we think are happy
Regulations and limits
In the EU, since Directive (EU) 2019/2161, submitting or commissioning fake consumer reviews to promote products is a banned practice. We handle the technical side, not legal advice: your advisor should approve privacy wording and your basis for contacting customers.
How we set it up
Step by step
- We review your Google Business Profile and the platforms in your industry
- We pick the trigger: order delivered, appointment closed or invoice issued
- We write the messages and the tone guide, and you approve them
- We connect the workflow to your CRM, store or calendar and test it with real cases
- We switch on alerts and replies, and review the first sends with you
Where it runs
On a server in your name, n8n Cloud or your own VPS, which you pay for and which is included in the quote from the start. The workflow and the data remain yours.
Who it's for and who it isn't
A good fit if
- You have happy customers who rarely leave a review
- Some reviews go unanswered or get answered late
- Your customers compare reviews before choosing you
Not a fit if
- You want a higher rating from people who aren't real customers
- You want legitimate criticism removed
- You won't act on what reviews tell you
What you get at the end
Your review system
- A connected, tested request and reminder workflow
- Messages in your languages and a tone guide with sample replies
- Reply drafts with an approval step
- Negative review alerts and a monthly theme summary
- Documentation so your team can run it
7-day trial: your first review workflow
What we do that week
We connect one trigger, such as a completed order in WooCommerce or a closed appointment in your calendar, to a request email and its reminder, and draft replies to your unanswered reviews. We test it with real cases before switching it on. Beforehand, we put in writing what's included, the dates and the terms.
FAQ
Frequently asked questions
Can I offer a discount to customers who leave a review?
Not on Google. Its policies prohibit content incentivized with discounts, free products or free services, those reviews can be removed and the profile can face restrictions. What you can do is ask every customer for feedback at the right moment, with a direct link. That's the method we automate.
Can you delete a negative review?
We can't and shouldn't delete legitimate reviews. If a review breaks Google's policies, for example because it's spam, abusive or not based on a real experience, it can be reported through the official channel and Google decides. In every other case, a calm, specific reply helps more than silence.
Will AI reply to my customers on its own?
Only if you decide so, and only in simple cases, such as thanking someone for a positive review with no sensitive comments. Negative reviews and those mentioning personal data arrive as drafts for someone on your team, who approves, edits or discards them. If a platform doesn't allow automated replies, the draft is ready to post by hand.
Does it work with WhatsApp?
Yes, through the official WhatsApp Business Platform. To message a customer first, you have to use message templates approved by Meta, and those messages are charged at Meta's rates. Email or SMS is often enough; we choose the channel based on how you already talk to customers and what permission you have to contact them.
Contact
Let your happy customers be heard
Tell us where you get reviews and how you record sales or appointments. We'll tell you which workflow makes sense to start with.
Tools
Find out where to start in one minute.
Tools
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